Privacy policy.

1. Introduction

Stick & Tin LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rv.marketing and stickandtin.com, use our services, including RVFetch at rvfetch.com, or interact with our marketing systems.

This policy describes our data practices. Using a website, providing a phone number, or becoming a customer does not by itself provide permission for RVFetch SMS messages. The separate permission process in section 5 applies to that program.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number)
• Dealership name and business information
• Job title and professional details
• Marketing preferences and interests
• Communication history and correspondence
• Payment and billing information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and geolocation data
• Browser type and version
• Device information (type, operating system, screen resolution)
• Pages visited, time spent on pages, and navigation paths
• Referring website and search terms used
• Cookies and similar tracking technologies

2.3 Identity Resolution and Visitor Tracking

We use advanced identity resolution technology, including Retargit AI and similar systems, to identify website visitors and match them to business profiles. This technology may:

• Identify companies visiting our website based on IP addresses
• Match website visitors to publicly available business information
• Track visitor behavior across multiple sessions
• Create visitor profiles for marketing and sales purposes
• Link anonymous website activity to known contact information

3. How We Use Your Information

We use the information we collect for the following purposes. RVFetch mobile information and SMS opt-in consent are excluded from the marketing and advertising uses described here; section 5 governs the requested buyer-pack SMS program.

• Service Delivery: To provide, maintain, and improve our marketing services
• Communication: To respond to inquiries, send updates, and provide customer support
• Marketing: To send promotional materials, newsletters, and targeted advertising
• Lead Generation: To identify potential customers and qualify sales leads
• Analytics: To analyze website usage, improve user experience, and optimize our services
• Personalization: To customize content and recommendations based on your interests
• Compliance: To comply with legal obligations and enforce our terms

4. Artificial Intelligence and Automated Systems

4.1 AI-Powered Services

We use artificial intelligence (AI) and machine learning systems to enhance our services, including:

• Automated lead scoring and qualification
• Predictive analytics for marketing campaigns
• Chatbots and automated customer service responses
• Content personalization and recommendation engines
• Automated email and message generation
• Visitor identification and behavioral analysis

4.2 Automated Contact and Communication

We may use AI or automated systems to contact you via email, phone, or text message if you:

• Submit a contact form or request information
• Opt in to receive communications from us
• Become a customer or client
• Engage with our website or marketing materials

For other agency services, automated communications may include follow-up emails, appointment reminders, promotional offers, and service updates, subject to the permission required for that service. These general agency-service provisions do not enroll you in RVFetch texts or expand RVFetch consent. RVFetch sends only the requested-pack messages described in section 5. You can opt out of emails using their unsubscribe link; RVFetch SMS opt-out instructions appear below.

5. RVFetch Requested Buyer-Pack Texts

5.1 Program and Sender

RVFetch is owned and operated by Stick & Tin LLC. With your permission, RVFetch sends a fixed-format text containing a link to the specific RV buyer pack you requested. Dealerships supply the RV information; RVFetch is the text-message sender. This program does not enroll you in a marketing subscription or authorize promotional messages, bulk messages, or dealer follow-up texts.

This section applies specifically to RVFetch. Any separate agency messaging program requires its own applicable permission and program disclosures.

5.2 How Permission Is Obtained

Permission is collected before a requested pack text is sent, using one of these methods:

• Shopper web request: Open your RVFetch buyer-pack page or scan its window-sticker QR code. In “Take this with you,” choose “Text it,” enter your first name and mobile number, read the disclosure and linked policies, check the initially unchecked SMS permission box, and tap “Send to me.”
• Dealer-assisted written request: The dealer presents the full RVFetch permission form and disclosure. You give written permission for the identified RV pack and mobile number. The dealer retains the signed form or written request using that disclosure, attests to your permission in RVFetch, and records its retrievable location. Verbal permission alone is not accepted.

Consent is optional and is not a condition of purchase. You may view a pack online or choose email instead. Permission applies only to the requested pack; it does not authorize texts about other subjects. See the current shopper form example and opt-in instructions.

5.3 Message Frequency and Charges

One requested buyer-pack text per request. Message and data rates may apply. There is no recurring marketing subscription. Replies you initiate with STOP, START, or HELP may receive the corresponding service response. Carriers are not liable for delayed or undelivered messages.

5.4 Opt-Out and Help

Reply STOP to the number that sent your RVFetch message to opt out. You will receive an opt-out confirmation, and further requested-pack texts are blocked while you are opted out. Reply HELP for assistance, or email info@stickandtin.com. If you previously opted out, replying START re-enables requested-pack messages; you must still request a pack. Program information is available at rvfetch.com/sms.

5.5 Consent Records and Requested-Pack Information

RVFetch records the recipient, requested pack, disclosure text and version, request timestamp, and consent method. Dealer-assisted records also identify the attesting user and the reference to the retained written permission.

As disclosed on the buyer-pack form, your name, contact details, and pack-request activity are available to the dealership associated with that pack so it can identify your request. This does not transfer your RVFetch SMS consent or authorize unrelated marketing or dealer follow-up texts.

5.6 No Marketing Sharing of Mobile Information or SMS Consent

We do not sell, rent, or share RVFetch mobile information or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Service providers may process the information needed to deliver the requested service on our behalf. The dealership access described above is limited to the requested-pack service and does not grant a separate marketing permission.

5.7 Program Terms and Contact

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Deliver targeted advertising and retargeting campaigns
• Measure the effectiveness of marketing campaigns
• Identify returning visitors and track conversions

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

7. Third-Party Services and Data Sharing

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Hitch CRM: CRM and marketing automation platform
• Supabase: Database and backend services
• Google Analytics: Website analytics and tracking
• Retargit AI: Visitor identification and lead generation
• Email and SMS providers: Communication and messaging services
• Advertising platforms: Google Ads, Facebook Ads, programmatic advertising
• Payment processors: Secure payment processing (we do not store credit card information)

These third parties are contractually obligated to protect your information and use it only for the purposes we specify. RVFetch mobile information and SMS opt-in consent are excluded from sharing for third-party or affiliate marketing or promotional purposes. Requested-pack service access is described in section 5.

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest (SSL/TLS)
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Opt out of marketing communications, text messages, and data sales
• Data Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at info@stickandtin.com or (406) 380-4711.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information to third parties for monetary consideration. For agency services, we may share information with partners for targeted advertising, which may be considered a "sale" under CCPA. RVFetch mobile information and SMS opt-in consent are excluded from that advertising sharing.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.

Our legal basis for processing your personal information includes:

• Consent: You have given explicit consent for processing
• Contract: Processing is necessary to fulfill a contract with you
• Legitimate Interests: Processing is necessary for our legitimate business interests
• Legal Obligation: Processing is required by law

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

14. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy is effective as of October 6, 2026 and applies to all information collected by Stick & Tin LLC through our websites, services, and marketing activities.