Privacy Policy

1. Introduction

Stick & Tin LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rv.marketing and stickandtin.com, use our services, or interact with our marketing systems.

By using our website and services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number)
• Dealership name and business information
• Job title and professional details
• Marketing preferences and interests
• Communication history and correspondence
• Payment and billing information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and geolocation data
• Browser type and version
• Device information (type, operating system, screen resolution)
• Pages visited, time spent on pages, and navigation paths
• Referring website and search terms used
• Cookies and similar tracking technologies

2.3 Identity Resolution and Visitor Tracking

We use advanced identity resolution technology, including Retargit AI and similar systems, to identify website visitors and match them to business profiles. This technology may:

• Identify companies visiting our website based on IP addresses
• Match website visitors to publicly available business information
• Track visitor behavior across multiple sessions
• Create visitor profiles for marketing and sales purposes
• Link anonymous website activity to known contact information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our marketing services
• Communication: To respond to inquiries, send updates, and provide customer support
• Marketing: To send promotional materials, newsletters, and targeted advertising
• Lead Generation: To identify potential customers and qualify sales leads
• Analytics: To analyze website usage, improve user experience, and optimize our services
• Personalization: To customize content and recommendations based on your interests
• Compliance: To comply with legal obligations and enforce our terms

4. Artificial Intelligence and Automated Systems

4.1 AI-Powered Services

We use artificial intelligence (AI) and machine learning systems to enhance our services, including:

• Automated lead scoring and qualification
• Predictive analytics for marketing campaigns
• Chatbots and automated customer service responses
• Content personalization and recommendation engines
• Automated email and message generation
• Visitor identification and behavioral analysis

4.2 Automated Contact and Communication

We may use AI or automated systems to contact you via email, phone, or text message if you:

• Submit a contact form or request information
• Opt in to receive communications from us
• Become a customer or client
• Engage with our website or marketing materials

Automated communications may include follow-up emails, appointment reminders, promotional offers, and service updates. You can opt out of automated communications at any time using the unsubscribe link in emails or by contacting us directly.

5. SMS/Text Messaging and A2P Compliance

5.1 Text Message Consent

By providing your phone number and opting in, you consent to receive text messages (SMS/MMS) from Stick & Tin LLC via Application-to-Person (A2P) messaging. These messages may include:

• Service updates and notifications
• Appointment reminders and confirmations
• Marketing and promotional messages
• Account alerts and important information
• RV listing details and inventory information you requested

5.2 SMS / Text Messaging

When you provide your mobile number and opt in to receive texts from RV Fetch (a service of Stick & Tin LLC), we use your number solely to send the RV listing details you requested and related service messages.

We do not share or sell your mobile opt-in information or consent with any third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with subcontractors who help deliver the messaging service (e.g., our SMS provider), who are prohibited from using it for any other purpose.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.

5.3 Message Frequency and Charges

Message frequency varies. Standard message and data rates may apply. You are responsible for any charges from your mobile carrier. Carriers are not liable for delayed or undelivered messages.

5.4 Opt-Out Instructions

You can opt out of text messages at any time by:

• Replying STOP to any text message
• Texting STOP to (406) 380-4711
• Contacting us at info@stickandtin.com

After opting out, you will receive one final confirmation message. For help, reply HELP or contact our support team.

5.5 No Sharing of SMS Opt-In Data

We do not share, sell, rent, or disclose your SMS opt-in consent, phone number, or any mobile messaging data to any third parties or affiliates for their own marketing or promotional purposes. The only exception is sharing with service providers (such as our SMS platform provider) who are contractually required to use this data solely to deliver messages on our behalf and for no other purpose.

5.6 A2P 10DLC Compliance

We comply with all applicable A2P (Application-to-Person) 10DLC regulations and carrier requirements. Our messaging practices adhere to TCPA (Telephone Consumer Protection Act) and CTIA guidelines. We maintain proper campaign registration, brand verification, and consent records as required by carriers and regulatory bodies.

5.7 RV Fetch SMS Messaging Program — Terms

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Deliver targeted advertising and retargeting campaigns
• Measure the effectiveness of marketing campaigns
• Identify returning visitors and track conversions

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

7. Third-Party Services and Data Sharing

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Hitch CRM: CRM and marketing automation platform
• Supabase: Database and backend services
• Google Analytics: Website analytics and tracking
• Retargit AI: Visitor identification and lead generation
• Email and SMS providers: Communication and messaging services
• Advertising platforms: Google Ads, Facebook Ads, programmatic advertising
• Payment processors: Secure payment processing (we do not store credit card information)

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest (SSL/TLS)
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Opt out of marketing communications, text messages, and data sales
• Data Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at info@stickandtin.com or (406) 380-4711.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information to third parties for monetary consideration. However, we may share information with partners for targeted advertising, which may be considered a "sale" under CCPA.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.

Our legal basis for processing your personal information includes:

• Consent: You have given explicit consent for processing
• Contract: Processing is necessary to fulfill a contract with you
• Legitimate Interests: Processing is necessary for our legitimate business interests
• Legal Obligation: Processing is required by law

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

14. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy is effective as of June 25, 2026 and applies to all information collected by Stick & Tin LLC through our websites, services, and marketing activities.